Refund policy

If your StangH drapes aren't right for your space, we're here to help.

30-day returns

You may return items within 30 days of delivery, provided they are unused, unwashed, in their original packaging with all tags and accessories, and in resellable condition.

Return shipping & refunds

• Return shipping costs are the customer's responsibility.
• A 20% processing fee and the original shipping charge are deducted from the refund.
• Once we receive and inspect your return, refunds are processed within 3–10 days to your original payment method.

Exchanges

To exchange an item, start a return and place a new order. Exchanges are subject to product availability.

Damaged or defective items

Please inspect your order on arrival. If anything is damaged or defective, contact us within 7 days of delivery with photos, and we'll arrange a replacement or a refund.

Non-returnable items

For hygiene and quality reasons, we can't accept returns of used or washed items, fabric samples, or items outside our standard return window. Slight variations in color or measurement within normal industry tolerance are not considered defects.

How to start a return

Email decor@stangh.com within 30 days with your order number, the reason for return, photos of the item, and your preferred resolution. Please wait for our approval before shipping anything back.